FAQs – Frequently Asked Questions
Noises made by the garage door or electric operator can be warnings that something isn’t right. Resolving this issue may be as simple as lubricating the rollers and hinges. You can also call for service to get your entire system checked out.
The expected lifespan of the typical garage door torsion spring is 10,000 cycles. A cycle consists of one opening and closing of the garage door.
First, pull the red manual release handle down to disconnect the electric operator. Then, lift the garage door halfway up and let it go. The door should stay in the same spot or move just slightly. If the door wants to drop or if it opens the rest of the way on its own, a spring adjustment is needed. The adjustment should only be performed by a trained and experienced garage door service technician. For assistance, contact us.
Getting your garage door and operator serviced every year is important to ensure everything is in good condition and working properly. The overhead garage door is the largest piece of moving equipment in your home, and many people use their garage door more than their front door. Regular service will help identify any potential issues and get them resolved before they become bigger, more costly problems.
The opening for a garage door is very large. Even if the rest of your garage isn’t insulated, an insulated door will help reduce the transfer of hot or cold air into your garage. This is important for many reasons:
An insulated garage door is also typically quieter and stronger and it has a more attractive interior than a non-insulated door.
The R-value represents how much insulation a garage door provides (its resistance to heat flow). The R-value of your garage door should be consistent with your local climate and lifestyle. To help you decide, ask yourself these questions:
The safety sensors may not be properly aligned. Check the alignment by seeing if the sensor lights are on. If that doesn’t work, contact us for service.
The safety sensors may not be properly aligned. Check to make sure they aren’t misaligned.
This is most likely caused by an obstruction in the path of the door. Check for and clear any obstruction that is present. If there is no obstruction and the problem persists, see if the sensor light is blinking. If it is, ensure that the lenses are mounted 6” from the floor on either side of the garage door opening. If the lenses appear to be mounted properly, refer to the troubleshooting section of your owner’s manual to learn about other possible causes and solutions. For further assistance, contact us.
The lift cables may be broken. Contact us to help you troubleshoot the problem.
A spring may be broken or there may be issues with the electric operator.
Each drive has its own advantages and can be effective.
The drive gear may be stripped or the sprocket may be broken.
Check to see if the trolley is engaged. If you need help, please contact us.
To disconnect the electric operator, pull the red manual release handle down and then lift the garage door. To reconnect the electric operator, just push the wall button in your garage to re-engage it.
Every unit is different. For information, consult the owner’s manual. If you don’t have the manual, search for it on the brand’s website.